Return Policy

Thanks for shopping at Loloclub.

If you are not entirely satisfied with your purchase, we're here to help.

Returns
- Return time: Our policy lasts 30 days. If 30 days have gone by since you received the product, unfortunately we can’t offer you a refund or exchange.It takes 1-2 business days to process a return or exchange request.

- Product conditions: To be eligible for a return, All items must be unused and in the same condition that you received it. It must also be in the original packaging. Return requests are not supported before receiving the goods.Promotional products support returns and exchanges.

- Contact info: Leave a message on “Contact Us” page at the bottom of the site, or send us email to support@loloclubbuy.com before sending out the parcel for faster and better customer service.

- Return address: On any circumstance DO NOT send the products back to the shipping address on the package. The reason is simple, it will be shipped to a warehouse center and not to the office where we process returns.You must return the item to the return address specified in the email by contacting support@loloclubbuy.com.

- Charges: We will contact you to upload proof of product defect and you can then exchange the product. We will cover any exchange shipping costs for defective merchandise. If you are not satisfied with the product and wish to return it, you will be responsible for the return postage.

 

Refunds

- Refund conditions: Once we receive your return, we will inspect it, notify you that we have received your returned parcel and initiate a refund to you.

- Method of refund: If your return is approved, we will initiate a refund to your PayPal Account or Credit Card (to the original method of your payment).

- Refund time: You will receive the refund immediately or within a certain amount of days, that depends on your card issuer's policies.

- Shipping costs: Shipping costs will be refunded together for any defective items. However, if you are not satisfied with the product and wish to exchange it, shipping costs are nonrefundable.

 

We are always here to help you

If you have any questions on how to return your item to us, please contact us via:

support@loloclubbuy.com.